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The claims portal for insurers and brokers.
Portfolio, adjusters and case files on one platform built for claims handlers. Your team coordinates every community claim without email chains or parallel spreadsheets.
- Traceable case files
- Your own adjuster network
- Password-free access
Coordinating claims by email and spreadsheet no longer scales.
The four problems we hear most from those who insure residential communities.
Uncoordinated adjusters
Nobody knows who's free, who has the file or when they'll visit.
Parallel spreadsheets
Versions scattered across folders and inboxes.
Lost context
What matters gets lost in email chains between handler, adjuster and managing agent.
No portfolio view
How many open, which are stuck, how much approved: nobody knows in time.
Inbox, case file and adjuster network.
The whole portfolio on one screen.
Each handler sees their own files and managers see the whole team. Filter by status, community, assigned adjuster, surveyed amount and age, and search by claim or policy number.
- Alerts for files with no activity
- Saved views per person
- Export to Excel and CSV
Who did what and when, without piecing it together from emails.
Creation, adjuster assignment, visit, survey report, contractor quote, approval, works and closure. Each milestone with its date, author and documents, on a timeline that cannot be edited.
- Report, photos, quotes, invoices and policies inside the file
- Conversation between handler, adjuster and managing agent
- Approve, reject or request changes to a quote in one click
- Surveyed amount vs quote, side by side
Your adjuster network, managed as an asset.
Each insurer runs its own network with negotiated rates, exclusivity, favourites and ratings. Exclusive adjusters only work for you; shared ones also work with other insurers.
- Rates per hour, per trip and per claim type
- Available adjusters within a radius of the claim
- Rating after each closure, favourites first
- Each adjuster's workload, at a glance
When your network falls short, the marketplace has your back.
Adjusters outside your network by specialty, area or urgency, with availability and contact details. Your handler always makes the assignment.
By specialty
Water damage, fire, theft, structural or civil liability.
By area
Adjusters within a radius of the affected building.
Availability
Green, amber or red: who can go tomorrow and who is overloaded.
Aggregated ratings
Scores from the insurers that have worked with each adjuster.
Exclusive to my network
Exclusive contract with you: works only for your company.
Independent freelancer
Not tied to any insurer.
Also with other insurers
Useful for volume, though their schedule is shared.
Exclusive to another insurer
You can see them, but their exclusivity contract rules out assignment.
Adjusters open the case file without creating an account.
You assign the adjuster
From your network or the marketplace, in one click.
They get an email
With the claim's context and a unique, expiring access link.
One click and they're in
No passwords, no forms: they see the file's photos and details.
Report and close
Uploads photos, writes the report and sets the surveyed amount. Your team gets it instantly.
The metrics your claims committee reviews.
Open files, average resolution time, approval rate and surveyed vs approved amounts, live.
Load per adjuster
Active files per person, to spot overload or under-use.
First-time approval
How many quotes are approved without changes: a survey-quality indicator.
Surveyed vs approved
The aggregated gap between surveyed and paid amounts, to spot bias.
Average time to close
Days from opening to closure, by line, community and handler.
Three roles, distinct permissions.
Each team member sees and does exactly what their role requires. The admin configures the account, the manager coordinates the team and each handler runs their own inbox.
- Admin: team, rates, exclusivity and the whole portfolio
- Manager: reassigns files and approves larger amounts
- Handler: opens files, assigns adjusters and approves up to their limit
Your insured communities, in a single view.
Every community with an active policy appears with its claims history, frequency and aggregated amount, so you can spot risk concentration before it becomes a problem.
- Claims history per community
- Frequency and aggregated amount
- Risk concentration at a glance
FixrOS is technology infrastructure, not an insurance distributor.
Distribution, advice and claims handling are carried out only by the insurers, mutuals and brokers registered with the DGSFP that use FixrOS as a technical channel. FixrOS does not place policies or earn commission on premiums.
Document management
Of the case file and its documents.
Technical channel
For communication between regulated professionals.
Event log
Traceability of everything that happens in the file.
No advice
Neither on insurance contracts nor to the insured.
No comparing or contracting
Does not propose products or conclude insurance contracts.
No policyholder contact
Does not communicate with policyholders, insureds or beneficiaries.
Questions from insurers and brokers
Do my adjusters need to sign up?
No. When assigned they get an email with a unique, expiring access link and go straight into the case file, without passwords.
Can I work with adjusters outside my network?
Yes. The marketplace shows adjusters by specialty, area and availability, with their affiliation clearly marked. Your team always makes the assignment.
Can I export the portfolio for committee or month-end?
Yes. The filtered inbox exports to Excel or CSV in one click, and each case file's timeline is available for audit.
Can brokers use it too?
Yes. They register as already-authorised intermediaries, open claims on behalf of their communities and follow each file with the insurer.
Does FixrOS act as an insurance intermediary?
No. FixrOS provides software services only. Regulated activity is carried out by the companies and brokers registered with the DGSFP that use it as a technical channel.
Request a demo of the Claims Portal.
In 30 minutes we'll show you the portfolio, an open case file, the adjuster network and the marketplace.
One operating system. 6 apps.