Who is it for

FixrOS connects every stakeholder in property management on a single platform

Every role has its own access, permissions and workflow. All connected in real time, with no duplicated work or information.

How the roles interact

No role works in isolation. Every action by one actor triggers the next step for another. That is what makes FixrOS a system, not just an app.

Incident workflow

From resident to vendor in minutes

An incident reported by a resident reaches the manager, who assigns it to a vendor. The concierge logs the arrival. The chair approves the quote. The insurer's adjuster assesses the damage. All in one traceable chain, with not a single email.

  • The resident reports from the app with a photo and description.
  • The manager receives the categorised incident and assigns it to the right vendor.
  • The concierge logs the technician's arrival without calling the manager.
  • The chair approves or rejects quotes from the app.
  • The resident gets an automatic notification when the job is closed.

Meeting workflow

Notice, voting and minutes all on the platform

The manager convenes. The chair presides and signs the minutes. Residents vote from the app. The awarded vendor executes the agreement. The entire cycle documented and traceable under the LPH.

  • The manager drafts and sends the notice with agenda items.
  • Residents vote in real time from the app, with their ownership share correctly represented.
  • The chair signs the minutes digitally. They remain immutable on the platform.
  • Approved resolutions are automatically converted into work orders or payments.
  • Full traceability compliant with the deadlines and majorities of Ley 49/1960 (LPH).

Claims workflow

From incident to closed claim with zero emails

The AI flags an incident as a potential claim. The manager opens the report. The insurer receives it in their portal. The adjuster visits and signs the report from the app. The repair goes to the approved vendor. Zero emails, zero spreadsheets.

  • The AI suggests opening a claim when it detects relevant damage patterns.
  • The manager opens the report on the platform. The insurer receives it instantly in their portal.
  • The broker can intervene if they hold an active representation mandate.
  • The adjuster accesses the case file via a magic link. Signs the report from the iOS app.
  • The repair is awarded directly to the approved vendor. No intermediary calls.

Every role, its own access

FixrOS does not give everyone the same access. Each actor sees, does and approves exactly what they are supposed to. No more, no less.

Property Manager

Web dashboard + app
Can do
  • Manage the full community portfolio
  • Create, assign and close incidents and jobs
  • Convene meetings and manage the minutes
  • Open claims and coordinate adjusters
  • View accounting, SEPA remittances and budgets
See property managers page →

Resident

Mobile app
Can do
  • View their own data and unit details
  • Report incidents with a photo from the app
  • Vote in meetings and view the minutes
  • Pay community fees and special assessments
Cannot
  • See other residents' data

Concierge

Mobile app
Can do
  • Log and manage incidents in common areas
  • Log technician and vendor arrivals
  • Manage parcels and access control
Cannot
  • Access accounting or convene meetings

Board Chair

Mobile app (resident sub-role)
Can do
  • Everything a resident can do
  • Preside over meetings and sign minutes digitally
  • Approve budgets above €2,000
Cannot
  • Access data from communities other than their own

Vendor

Mobile app
Can do
  • View and accept assigned jobs
  • Submit quotes and close jobs with digital signature
  • Update job status in real time
Cannot
  • See data from communities where they don't work
See vendors page →

Insurer

Web claims portal
Can do
  • Manage all cases tied to their policies
  • Assign adjusters from the marketplace or their own network
  • Communicate with the manager per case file
Cannot
  • See cases from other insurers
See claims portal →

Insurance Broker

Web claims portal
Can do
  • Open claims in communities with an active mandate
  • Coordinate adjusters and handlers in real time
Cannot
  • Access without a current representation mandate

Loss Adjuster

Standalone iOS app
Can do
  • View assigned visits and case file details
  • Upload geo-tagged photos with preserved EXIF
  • Write and sign the assessment report from the app
Cannot
  • Access the manager's dashboard or other case files
See adjusters page →

Every role, its own access. One platform.

Request a demo and we will walk you through the full FixrOS ecosystem tailored to your use case.

Request demo → See how it works