The claims portal for residential communities.
Insurers, brokers and loss adjusters coordinate every claim in a live case file: controlled statuses, field surveys, documents and conversation in one place, and access without passwords.
- No passwords
- Tamper-proof history
- Brokerage under DGSFP rules
A live case file, not a lost email.
From first notice to closure, every claim moves through controlled statuses and everything is recorded.
Sorted inbox
Every claim arrives with its status, urgency and pending items.
Case file statuses
Notified, received, awaiting adjuster, under survey, approved, paid and closed.
Rejections with a reason
No unexplained rejections: a reason is mandatory.
Alerts on every change
The managing agent and the broker are notified with a direct link to the case file.
Conversation in the case file
Insurer, managing agent and adjuster talk in the claim thread without leaving the portal.
Documents by type
Invoice, report, photo, policy or correspondence, each one labelled.
Shared by role
Each document is only visible to the role it belongs to.
Full history
Every status change is stored with author, date and reason.
From site visit to verdict, paper-free.
Adjusters only see the claims assigned to them and work on site: they confirm arrival, document with photos and sign the report there and then.
- Arrival confirmed with location and time
- Photos with location and date as evidence
- Guided 6-step report, with signature
- Verdict: approved, partial, pending or rejected
The managing agent, inside the case file.
The portal is part of FixrOS. The managing agent is notified on every status change, opens the case file from a direct link and talks to the insurer and adjuster in the same thread.
- Residents report claims from the app
- An incident can be linked to the community's policy
- Direct-link alert on every change
- One conversation for everyone
For those who handle, broker and survey claims.
Each role works in its own space, with separate sessions and data.
Insurers
Receive the claim, assign an adjuster, approve the quote, pay and close.
Brokers
Open claims on behalf of their communities and follow each case file with the insurer.
Loss adjusters
Visit schedule, photos with location and on-site report signing.
Adjuster network and directory
Assign adjusters from your network by specialty and area, or add new ones from the directory: water, fire, structural, electrical.
Portfolio analytics
Claims per year, average time to close, average amount and rejection rate, by month and type.
Broker onboarding
Brokers register with their DGSFP intermediary details.
From first notice to closure, in four steps.
The claim comes in
Opened by the broker or coming from the community, it lands in the inbox with its status.
An adjuster is assigned
From your own network or the directory; the adjuster signs in with a password-free access link.
Visit and verdict
Photos with location, guided report and on-site signature.
Approval, payment and closure
The insurer approves, pays and closes, notifying every party.
Claims handling with safeguards.
Brokerage under DGSFP rules
Broker onboarding and operations in line with insurance-mediation rules.
Each role in its own space
Separate sessions and data per role, in line with the GDPR.
Tamper-proof traceability
Every transition is recorded with author, date and reason.
Password-free access
Single-use access links by email: a smaller attack surface.
Alerts with direct access
Managing agent and broker notified on every change with a link to the case file.
Documents by role
Invoice, report, policy or photo, shared only with whoever it concerns.
Questions about the Claims Portal
Who uses the Claims Portal?
Insurers, brokers and loss adjusters, each with their own role. The community's managing agent receives the alerts and joins the case file conversation.
How does an external adjuster sign in?
With an access link sent by email. No sign-up, no passwords to remember, and they only see the claims assigned to them.
What gets recorded?
Every status change, with its author, date and reason. The history cannot be edited.
What does each role see?
Only what's theirs. Each role works in its own space and every document in the case file is shared only with whoever it concerns.
Is it bought with the dashboard?
No. The Claims Portal has its own customers, insurers and brokers, and is purchased separately.
Handle claims without spreadsheets or passwords.
We'll show you the Claims Portal with a real case from your portfolio in 30 minutes.
One operating system. 6 apps.