Incident Management for Communities
Centralise every breakdown, repair and request across your portfolio in a digital ticket system. Full traceability, automatic vendor assignment and photo-documented closure.
Book a free demoWhatsApp, emails and calls. No traceability. No control.
Most property managers handle incidents spread across a personal phone, the office email and a spreadsheet. The result: duplicate tickets, vendors without context, residents who do not know the status of their repair and managers chasing answers.
Incidents via WhatsApp
Residents send photos and voice notes that get lost among personal conversations. Nothing is logged, nothing is searchable.
No status visibility
The resident does not know if anyone has seen their report. The manager does not know if the vendor has replied. Nobody has the full picture.
No history or reporting
You cannot demonstrate to the board chair how many incidents were handled, how quickly and by which vendors. Invisible work goes unrecognised.
A digital ticket for every incident. Always, for everyone.
From the moment a resident reports a breakdown to when the vendor closes the job with a photo, everything is logged in FixrOS. The manager has full visibility from the dashboard; the resident gets real-time updates from the app.
Open in 10 seconds
The resident opens a ticket from the app with a photo, description and exact location. No calls, no complex forms, no waiting.
Automatic vendor assignment
FixrOS classifies the incident with AI and suggests the most suitable vendor from your network. The manager confirms with one click; the vendor receives the order instantly with full context.
Real-time traceability
Every status change, message and update is logged with date, time and author. The resident sees progress from their app without needing to call.
Closure with before/after photo
The vendor uploads completed repair photos directly from their phone. The incident closes with visual evidence, protecting the manager against complaints.
What you will not find in any generic tool.
FixrOS is built for communities of owners, not adapted. Every feature solves a real problem for property managers.
Triple SLA per incident
Every incident tracks three independent SLAs: response within 2 hours, technician arrival within 4 hours, resolution within 24–72 hours. Automatic alerts fire as each deadline approaches — the key differentiator against generic tools oblivious to industry standards.
Automatic AI classification
When an incident is reported, AI detects the category (plumbing, electricity, lift…), urgency and affected area, and suggests the highest-rated vendor in your network. It also estimates the probability of an insurance claim and proposes linking the incident to the community's active policy.
Live GPS tracking of the vendor
Once the vendor accepts the job and sets off, the resident sees their live location with a real-time ETA. The concierge receives an automatic notification when arrival at the building is detected.
Automatic budget approval
Budgets below the configured threshold (default 500 €) are approved instantly without manual intervention. Above 2,000 €, the system requires the board chair's digital signature directly from the app.
Built-in chat per incident
Every incident opens a dedicated messaging channel between the manager, resident, concierge and assigned vendor. No WhatsApp, no scattered emails, no lost context between conversations.
Offline-first
Incidents created without an internet connection are saved locally on the device and sync automatically as soon as connectivity is restored. No breakdown goes unreported because of poor signal.
What changes when you use FixrOS for incidents.
Faster resolution
Average resolution time drops sharply by eliminating communication bottlenecks between resident, manager and vendor.
More satisfied residents
The owner always knows the status of their repair. Zero "what happened to what I reported?" calls. Greater trust in the manager.
Automatic reporting
Generate monthly incident reports per community with one click. Prove your value to the board chair with real data: volume, time and vendor.
Protection against claims
Every incident is documented with photos, messages and timestamps. If a resident disputes something, you have the evidence in seconds.
Tired of managing incidents over WhatsApp?
Book a demo and in 30 minutes we will show you how FixrOS centralises every incident in your portfolio with full traceability and zero chaos.